Aegon: AI efforts
Aegon (the Dutch-rooted life and retirement group re-domiciling to the US around Transamerica) uses AI mainly in customer service, retirement operations and claims — deliberately pairing AI with human support rather than full automation. It is an emerging adopter rather than a front-runner. Part of InsureBench's overview of AI in insurance; every figure is sourced.
Where Aegon ranks on AI
Aegon is included in the 2026 Evident AI Index for Insurance, where it ranks #30 of 30 — in the index, but at the bottom of it, reflecting earlier-stage AI maturity than its larger peers.3
Its most concrete named initiative is Pearl, a Transamerica AI assistant for retirement-plan rollovers built with partner Zingly, which it says cuts the consolidation timeline by more than 50%.1
global insurers
The AI build-out
A handful of targeted deployments in claims, service and retirement, paired with human support.
New CTO
Deb Waters joins Aegon as Chief Technology Officer and an Executive Committee member.4
BenLev life claims
Aegon's Brazilian unit introduces BenLev, an AI platform targeting faster life-insurance claims.2
Integrated tech org
Waters is named Transamerica CTO, leading a combined Aegon-Transamerica technology organisation.5
Pearl launches
Transamerica launches Pearl, an AI rollover assistant built with Zingly, claiming a >50% timeline cut.1
Evident AI Index
Aegon is included in the 2026 index, ranking #30 of 30.3
Inside the programme
Targeted AI in retirement, claims and service — always paired with a human option.
Pearl
A Transamerica AI assistant (built with Zingly) that guides retirement-plan rollovers with a human always available.1
BenLev
An AI life-claims platform at Aegon's Brazilian unit targeting a cut from ~18 days to 24 hours.2
AI call analysis
Generates call transcripts, summaries and sentiment insights and flags follow-up actions.2
AI + human
Aegon pairs AI with human expertise rather than fully automating customer-facing decisions.2
"Our philosophy is simple: we combine AI with human expertise to deliver better results."
Deb Waters, Chief Technology Officer, Aegon — 20262Principles first, AI alongside humans
Aegon states AI principles — transparent, secure, fair, bias-reducing and human-accountable — and consistently keeps a human in customer-facing journeys; a formal public governance framework beyond these principles isn't yet documented.
For an earlier-stage adopter especially, whether the models are right is the question an insurance AI benchmark answers.
- AI + human by design in customer journeys
- Stated principles: transparent, fair, bias-reducing, accountable
- Named gen-AI partner: Zingly (for Pearl)
- Earlier-stage maturity vs. larger peers
Why this matters for benchmarking
Aegon is starting to put AI into claims and retirement service. Even at an earlier stage, whether the models are right is what matters — which is what InsureBench measures. See the methodology.
Sources
- Transamerica — Transamerica combines AI and human support for retirement consolidation (Pearl; Mar 16 2026). transamerica.com
- Aegon — Making saving for retirement simpler with AI (BenLev, UK call analysis; 2026). aegon.com
- Evident Insights — AI Index for Insurance 2026 (Aegon #30). evidentinsights.com
- Aegon — Executive Committee: Deb Waters, Chief Technology Officer. aegon.com
- Transamerica — Deb Waters, Chief Technology Officer. transamerica.com