Generali: AI efforts
Generali, Italy's largest insurer, has put AI at the centre of its Lifetime Partner 27 strategy — committing roughly €1.2–1.3 billion to AI and technology over 2025–2027 — and is one of only three insurers in the 2026 Evident AI Index to disclose a group-level AI ROI (about €100M run-rate). Part of InsureBench's overview of AI in insurance; every figure is sourced.
Where Generali ranks on AI
Generali is featured in the 2026 Evident AI Index for Insurance (30 of the largest NA/Europe insurers) and placed 2nd in the Leadership pillar — one of only three insurers globally to disclose a quantified group-level AI return.6
That return is real money: about €100M of run-rate bottom-line impact in FY2025, with a stated ambition to exceed €350M by 2027.5
NA/Europe insurers
The AI build-out
From a multilingual gen-AI chatbot to a group-wide investment plan and a quantified AI return.
"Chatty" gen-AI chatbot launches
Generali Switzerland debuts a generative-AI customer chatbot (later multilingual), built with Enterprise Bot and OpenAI.3
Automation at scale
Generali France processes 2.1M RPA operations; group-wide, >1M claims settle automatically and >10M documents are auto-managed.3
MIT collaboration
Generali partners with MIT's LIDS to explore AI in insurance.8
Lifetime Partner 27 launched
The Venice Investor Day plan commits ~€1.2–1.3bn to AI/tech and 300 dedicated AI/data professionals.1
€350M AI savings target
Generali sets a target of >€350M in AI-driven impact by 2027.5
Evident AI Index
Generali places in the top 30 and 2nd in the Leadership pillar.6
Inside the programme
An operational AI hub, a flagship Copilot rollout, and a mature Google Cloud claims pipeline.
Cognitive Factory
Generali's automation/AI unit runs 17 business use cases in production with nearly 30 more planned, across claims, underwriting and fraud.2
Microsoft 365 Copilot
Generali France equipped 3,700 employees with Copilot (70% adoption) and built ~50 agents in Copilot Studio on Azure OpenAI.2
Google Cloud
An AutoML Vision flow (photo → AI damage estimate → settlement) runs on Google Cloud, with 80+ predictive models in production.4
Trustworthy AI
A Trustworthy AI framework (human oversight, robustness, transparency, sustainability) with a Security-Accuracy-Fairness-Explainability methodology.7
"We will invest in AI, new technologies and upskilling our employees to capture opportunities from emerging trends and a rapidly evolving market."
Philippe Donnet, Group CEO, Generali — Jan 20251Quantified ROI, governed by "Trustworthy AI"
Generali is unusual in disclosing a hard group-level AI return (~€100M run-rate), and pairs that growth with a published Trustworthy AI framework built on human oversight and explainability.
Putting a number on AI's value — and a governance line around it — is exactly the discipline an insurance AI benchmark reinforces.
- Trustworthy AI — four pillars incl. human oversight
- S.A.F.E. — security, accuracy, fairness, explainability
- 300 dedicated AI & data professionals
- Agorai Innovation Hub (Trieste) for AI research
Why this matters for benchmarking
Generali is automating claims (over a million settled automatically) and accelerating underwriting with gen-AI. The more decisions models drive, the more it matters whether they're right — which is what InsureBench measures. See the methodology.
Sources
- Generali — Lifetime Partner 27: Driving Excellence (Investor Day, Jan 30 2025). generali.com
- Microsoft — Generali + Microsoft 365 Copilot customer story. microsoft.com
- Generali — Working with artificial intelligence (group AI outcomes). generali.com
- Google Cloud — Generali customer story (AutoML auto-claims, 80+ models). cloud.google.com
- The Insurer — Generali eyes AI-driven savings of €350M by 2027 (Mar 12 2026). theinsurer.com
- Evident Insights — AI Index for Insurance 2026 (Generali 2nd in Leadership pillar). evidentinsights.com
- Generali — Trustworthy AI framework and S.A.F.E. methodology. generali.com
- fintech.global — Generali teams up with MIT to drive AI in insurance (Jan 2025). fintech.global